All refunds will be issued to the original form of payment at the original selling price. Returns received after 30 days will not be accepted. Please note that shipping charges are non-refundable. Returned items must be in their original condition, with tags attached, unworn, unwashed, and unaltered.
EXCHANGES
RosaApparel currently does not offer exchanges. To make an exchange, you will need to follow the return process and place a new order.
HOW TO RETURN AN ITEM?
Returns can be sent using one of the following options
- Request a return below.
- Ship your items with the Free Shipping Label that is generated through the return link below.
- Shipping charges are non-refundable.
- Returns are processed in 10-14 business days and refunds can be expected 3-5 business days after processing. You will be notified via email once your return has been completed.
HOW WILL MY RETURN BE PROCESSED?
Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process. You will be notified via email once your return has been completed. Rejected returns will be sent back to the shipping address on your original order.
REFUSALS
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Rosa Apparel and the customer will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges.
CANCELLATIONS
In stock orders: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact customer service by clicking on the "Help" tab located to the right of each page or call
781-355-6612 as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit. Out of stock/backorders: If you need to cancel and item/order that is out of stock or on backorder, please contact customer service by clicking on the "Help" tab located to the right of each page or call
781-355-6612. Once your item/order has been cancelled, you will be notified via email via a cancellation confirmation. If for any reason your order is unable to be cancelled and has been shipped, you will need to follow the Returns process to return the product for credit.
PRICING, PAYMENT & REFUNDS
All prices are displayed in US Dollars. International orders will be billed at the then current currency conversion rates. We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept PayPal. Your credit card will be billed when your order has been placed. Any applicable credits or refunds will be applied back to the credit card or PayPal account used for the original purchase. We charge sales tax for all online orders that are being shipped to locations in Massachusetts. Other states are not charged at this time.
PRICING ADJUSTMENTS
If RosaApparel.com makes a permanent price reduction on a product featured on our web store, you may request reimbursement for the price difference within 7 days from the ship date. The color and size of the item(s) to be adjusted must still be in stock at the time of adjustment. Only items purchased at full price are valid for price adjustments. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee. Contact Customer Service at
781-355-6612 to request a price adjustment.
UPDATING ACCOUNT INFORMATION
If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.