SHIPPING & RETURNS
CUSTOMER SUPPORT
- Order Status
- Shipping & Delivery
- Return Policy
- Exchanges
- Refusals
- Cancellations
- Pricing, Payment & Refunds
- Pricing Adjustments
- Updating Account Information
ORDER STATUS
SHIPPING & DELIVERY
HOW ARE PRODUCTS SHIPPED?
Shipping time for Imported Items is 5-10 business days.
FREE SHIPPING ON ORDERS $60+
Free shipping (USA Only) reflected at checkout. Does not apply to duties, taxes and/or previously placed orders. When promo codes are applied at checkout, shipping will be recalculated. Additional fees apply for 2-Day Shipping and Overnight Shipping, where available.
RETURN POLICY
Final Sale Policy
Please note that all Final Sale items are non-returnable and non-refundable.
In rare cases where an exception is granted at Rosa Apparel’s sole discretion, the customer will be responsible for all associated shipping fees and a storage fee. These fees are calculated based on the item’s weight, value, and packaging dimensions.
Non-Returnable Items Include:
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Personalized or dyed items
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Perishable goods
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Swimsuits and personal care items (including face masks)
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Final sale items
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Items with tags removed or original packaging/seals opened
We appreciate your understanding and encourage you to reach out with any questions before placing your order.
LOCAL RETURNS:
INTERNATIONAL RETURNS
Customers who need to make a return from outside the U.S. will be responsible for all duties, taxes, or brokerage fees. If you return or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we process your refund. Please contact Customer Service if you need additional assistance.EXCHANGES
Rosa Apparel currently does not offer exchanges. To make an exchange, you will need to follow the return process and place a new order.HOW TO RETURN AN ITEM?
Returns can be sent using one of the following options- Request a return below.
- Ship your items with the Free Shipping Label that is generated through the return link below.
- Shipping charges are non-refundable.
- Returns are processed in 10-14 business days and refunds can be expected 3-5 business days after processing. You will be notified via email once your return has been completed.